Quality Policy

Stravica is committed to delivering water hygiene services that are compliant, complete, on time, accurate and clear, so that our clients can trust their records and the people using their buildings are protected.

In water hygiene, quality is a safety issue. A missed visit, an inaccurate reading or an unclear report can leave a water system out of control without anyone knowing. We plan, deliver, check and improve every service in line with HSE's Approved Code of Practice L8, HSG274 and the relevant British Standards, using a quality system aligned to ISO 9001 principles.

• Compliant: Every service delivered to the technical standard and your written scheme.
• Complete: Every scheduled task accounted for, and every gap explained.
• On time: Monitoring completed within the required interval, every time.
• Accurate: Records reflect exactly what was found, checked through data integrity reviews and unannounced spot checks.
• Clear: Plain-English reports that show what is compliant, what is not and what to do next.
• Responsive: Adverse findings escalated immediately, and queries and complaints answered promptly.

Stravica directors and staff, delivery partners, laboratories and suppliers whose work affects the quality of services delivered on Stravica contracts.

• A contract quality plan for every client, setting out scope, standards, reporting and KPIs.
• Monthly performance scorecards for every delivery partner.
• Technical review of at least one in ten risk assessments each year.
• Monthly reconciliation of every sample with a laboratory result.
• Calibrated equipment and UKAS-accredited laboratories.

Non-conformances are classified, contained and corrected at the root cause, with clear timescales. Falsified records or a failure to escalate an adverse result are always treated as critical. Complaints are acknowledged within two working days and receive a full response within 10 working days.

We review performance monthly at contract level and hold a formal annual management review. Lessons from audits, complaints and client feedback are shared across all delivery partners, so every contract benefits.