FAQ

Q1. Who is Stravica Ltd?

Stravica Ltd is a UK-registered facilities management and property services company delivering professional Facilities Management, Cleaning, Refurbishment, Property Compliance, and Grounds Maintenance solutions.
We work with both public- and private-sector clients to provide safe, efficient, and high-quality environments across office, residential, and operational sites.

Q2. Where does Stravica operate?
We operate nationwide across the United Kingdom, providing both office-based and site-based services.
Our head office manages contracts, compliance documentation, and client reporting, while our mobile teams deliver services directly on site.

Q3. What makes Stravica different?
Stravica combines technical expertise with a governance-led approach.
We focus on quality, safety, and reliability — ensuring every service is fully compliant, auditable, and delivered to the highest professional standard.
Our clients benefit from responsive communication, structured management, and a commitment to continuous improvement.

Q4. Who are your clients?

We serve public-sector bodies, local authorities, housing providers, commercial landlords, and private property owners.
Every client receives a tailored service agreement that aligns with their operational needs and compliance obligations.

Q5. What type of Facilities Management do you offer?

We provide a complete facilities management solution including hard and soft FM services — from reactive maintenance, building compliance, and asset care to cleaning, security coordination, and waste management.
Our goal is to ensure every property operates safely, efficiently, and sustainably.

Q6. Do you provide Cleaning Services for all types of sites?
Yes. We deliver regular, deep, and specialist cleaning across commercial buildings, offices, schools, housing blocks, and refurbishment projects.
Our cleaning teams use safe, environmentally friendly products and are trained in COSHH, infection control, and health and safety procedures.

Q7. What is included in Property Refurbishment and Fit Out?

This includes interior renovations, structural improvements, and full or partial refurbishments of offices, residential units, and public buildings.
We manage all aspects — from planning and design to construction and finishing — ensuring projects are delivered safely, on time, and within budget.

Q8. What do your Property Compliance Services cover?
We handle all statutory inspections and certifications, including electrical testing (EICR, PAT), fire safety checks, gas safety, legionella control, asbestos management, and more.
We help clients stay legally compliant and avoid costly penalties or downtime.

Q9. Do you offer Grounds Maintenance?

Yes. We maintain outdoor environments including landscaped areas, car parks, and hard surfaces through regular grass cutting, litter removal, planting, weed control, and seasonal works such as gritting and snow clearance.
Our goal is to keep your premises safe, clean, and welcoming all year round.

Q10. Are your services compliant with UK regulations?
Absolutely. All Stravica operations comply with relevant UK laws and standards such as:

• Health and Safety at Work Act 1974
• Environmental Protection Act 1990
• Modern Slavery Act 2015
• Equality Act 2010
• Bribery Act 2010
• Data Protection Act 2018 (UK GDPR)

We also follow ISO-aligned management principles for safety, quality, and environmental performance.
 

Q11. How does Stravica ensure Health & Safety?

Every task we deliver is backed by Risk Assessments and Method Statements (RAMS), employee training, and site supervision.
We maintain a zero-tolerance policy for unsafe practices and review health and safety performance continuously across all operations.

Q12. Does Stravica hold insurance cover?

Yes. Stravica Ltd maintains full Public Liability, Employers’ Liability, and Professional Indemnity insurance, ensuring protection for clients, staff, and subcontractors during all operations. Insurance certificates are available on request.

Q13. How can I request a quotation?

You can contact us directly via info@stravica.uk or use the Contact Form on our website.
Please include brief details of your property, required services, and preferred timelines — and our team will respond within one working day to arrange a detailed quotation or site visit.

Q14. How quickly can Stravica mobilise a new contract?

We can mobilise most routine facilities or cleaning contracts within 10–15 working days of agreement. Larger or specialist projects (such as refurbishments or compliance programmes) will follow a phased mobilisation plan agreed with the client.

Q15. Do you use subcontractors?

Yes — but only trusted, pre-vetted partners who meet Stravica’s strict standards for safety, quality, and compliance. All subcontractors sign our Supplier Code of Conduct and are subject to audit, supervision, and performance review throughout delivery.

Q16. How do you ensure service quality?

We operate a structured Quality Management System (QMS) with performance KPIs, site audits, and client feedback loops. Each contract has a dedicated contact for escalation and review, ensuring accountability and continuous improvement.

Q17. Does Stravica have policies on ethical working?

Yes. We maintain detailed policies covering Modern Slavery, Anti-Bribery & Corruption, Equality & Diversity, Data Protection, Health & Safety, and Environmental Sustainability.
All are available on our website and embedded in staff and supplier training.

Q18. What is Stravica’s approach to sustainability?

We operate responsibly across all projects — minimising waste, reducing energy use, and sourcing environmentally responsible materials.
Our Environmental and Sustainability Policy outlines measurable targets to support the UK’s Net Zero goals and improve long-term resource efficiency.

Q19. Does Stravica provide training for staff?

Yes. All employees receive mandatory induction covering health and safety, equality, data protection, and role-specific operational training.
Refresher training and toolbox talks are carried out regularly to maintain high standards of competence and awareness.

Q20. How can I report a concern or incident?
Any safety, ethical, or service concern can be reported confidentially to info@stravica.uk . We also operate a Whistleblowing & Speaking Up procedure to protect those raising issues in good faith.